FAQ - GENERAL REGISTRATION
Q1: When is the deadline for 2020 License Renewal Registration?
A: The deadline to submit your completed 2020 License Renewal Registration without incurring late fees is
Tuesday, December 31, 2019. Completed forms must be postmarked, or time stamped by 11:59 p.m. (HST) Tuesday, December 31, 2019.
Back to the top.
Q2: How do I access the Registration Portal?
A: There is a
Register Now Banner on our homepage at hsba.org. Simply click on the Banner to get into the Portal. If you are already signed in, you will be directed to the Landing Page to review instructions before beginning the 2020 License Renewal Registration form. If you are not signed in, you will be directed to Sign-in. Then, after signing in, you will be taken to the Landing Page to review instructions for the 2020 License Renewal Registration.
Back to the top.
Q3: How do I Sign-in?
A: You will need your correct
username and
password to log in. You may attempt to log in 5 times before you are locked out. If you get locked out, contact the HSBA during normal business hours. You may email us at
[email protected] with your full name and JD# and request to unlock your account or call 808-537-1868.
Due to the high volume of calls and emails we receive at this time, please allow at least 1 business day for a response.
If you have not been able to access your account after a couple of attempts, please use the
Forgot Username? /
Forgot Password? links to reset your credentials BEFORE you get locked out. If you get locked out, you will have to contact HSBA during normal business hours to access your account to renew your license.
Sign in Assistance available during
HSBA Business Hours
Open: Monday – Friday, 8:00 a.m. - 5:00 p.m.
*HSBA Closes at 4:00 p.m. on Christmas Eve and New Years Eve
Closed: Saturday, Sunday, and Hawaii State Holidays*
*Exceptions: open on General Election Day; closed the day after Thanksgiving
Back to the top.
Q4: What is my username?
A: Your
username is your JD# (without the preceding zeros) and your entire last name.
E.g. 1234Smith
If you cannot remember your JD number, you can use the
Forgot Username? link to retrieve your username.
Back to the top.
Q5: What is my password?
A: If you have not changed it before, your password is the first three letters of your last name (case-sensitive) and the last four digits of your SSN.
E.g. For the preceding examples, corresponding password would be Smi5678
If you have changed your password in the past or you are still having problems logging in, use the Forgot Password? link to reset and create a new password that you can remember.
REMINDER: If you are unable to successfully log-in within 5 attempts you will be locked out of your account AND you will need to contact HSBA during normal business hours to unlock and reset your password.
New Password security tips
Your new password should be at least 8 characters long;
Include a combination of 3 of the following elements in your password: Uppercase, Lowercase, AND Symbol or Number
E.g. P@ssword or Password1 are acceptable passwords
Back to the top.
Q6: Can I save my progress during registration?
A: No. There is no “save” functionality, please complete your License Renewal Registration form, in
ONE sitting. Before beginning make sure you have sufficient time to complete the entire form. It should take about 15-20 minutes. If you cannot complete it, you can exit and come back to it, but your progress will not be saved.
Back to the top.
Q7: Can I submit paper registration? / Can I pay by check?
A: Yes. You may submit completed the paper registration and pay by check as follows:
1. Log in to the renewal portal to complete the 2020 License Renewal Registration form online;
2. Download and print the completed form to review, sign; and
3. Submit to the HSBA with a check by mail.
4. Reminder: Completed forms must be postmarked by December 31, 2019
If you find any inconsistencies between your online registration responses, and the printed responses, please make the proper corrections before you sign and submit the form to us. Please initial your edits.
Submit your completed, form with check payment to:
Hawaii State Bar Association
Alakea Corporate Tower
1100 Alakea Street, Ste. 1000
Honolulu, HI 96813
Attn: ARS
Back to the top.
Q8: How do I make corrections to my 2020 License Renewal Registration form after I paid and submitted online?
A: Print your 2020 License Renewal Registration from your My Account [My Account > Annual Renewal Archive]. Make the necessary corrections in pen and submit to the HSBA by email (
[email protected]); mail (to the address above); or fax (808-521-7936). Please initial your edits.
Back to the top.
Q9: How can I confirm that the HSBA has received my 2020 License Renewal Registration?
A: Once your payment has been successfully processed, you will receive an email receipt to your
Communications email address. The email receipt confirms our receipt and processing of your 2020 License Renewal Registration & Payment. These automated receipts are sent to the
old communication email address on file prior to member’s update.
Print or save this receipt for your records. If you did not receive a receipt via email, please log in to My Account to view a copy of your email receipt under “My Receipts.”
Alternatively, the last page of your completed License Renewal Registration form available in My Account under “Annual Renewal Archive” can also be used as a receipt.
•
Payment Online: You should get your receipt via email within a few minutes of payment. Check your Communications* email address.
If you changed your Communications email address online when renewing for 2020, please send another copy of your receipt to your new Communications email address at the final Confirmation Screen.
•
Payment by Mail: You will receive your email receipt after your submitted registration is complete & processed.
It will take a few business days for your registration to be processed once received. Your patience is appreciated. As long as your completed 2020 License Renewal Registration form is postmarked by December 31, 2019 it will be deemed timely.
A list of MAILED in registration forms received will be published on our homepage by JD Number. The list will be updated after 12 noon each business day. You can view the list to verify whether your mailed in registration form has been received.
Please keep in mind that it will take a few business days thereafter for our staff to process your mailed-in form.
Back to the top.
Q10: Why does my JD Number not appear on the Mailed in Forms Received List on the Home Page?
A: The Mailed in Forms Received List on the home page
only lists the JD Numbers of those members who have decided to “Pay by Mail.” If you Paid Online, your email receipt serves as confirmation that the HSBA has received your 2020 License Renewal Registration form. .
Back to the top.
Q11: Can I send a copy of my email receipt to my employer?
A: Yes, please see the below options:
1. You can forward the email receipt you received to your employer.
2. If you have paid online, you can choose to send a copy of your receipt to your employer at the final Confirmation Screen by entering your employer’s email address.
Back to the top.
Q12: Can I get a copy of my receipt?
A: Yes. A receipt for your transaction will be generated upon payment processing. This email receipt is sent to your Communications email address.
These automated receipts are sent to the communication email address on file prior to any update.
Back to the top.
Q13: Can I print a copy of my 2020 License Renewal Registration for my records?
A: Yes. Your 2020 License Renewal Registration form will be available to you in your HSBA My Account once your payment has been processed.
•
Payment Online: Your 2020 License Renewal Registration form will download to your desktop or downloads folder after you submit payment. You can also access it by clicking on “My Account” > “Annual Renewal Archive”
•
Payment by Mail: After you receive your email receipt, the final 2020 License Renewal Registration as processed by the HSBA will be available in your “My Account” >“Annual Renewal Archive.”
Back to the top.
Q14: Why do I have to provide 4 addresses?
A: HSBA collects addresses/contact information on behalf of the Supreme Court and the Office of the Disciplinary Counsel (ODC). There are 4 types of addresses we collect:
1. Communications Address
a. This information is only used by the HSBA and is not shared with third parties. It is only released to the Supreme Court or the ODC at their request.
b. Members may provide a P.O. Box, mailbox or a drop box address if desired.
2. Business Address
a. This information is for publication in our online and printed member directory.
b. Members are encouraged, but not required to provide this information; All fields are optional.
3. Residential Address
a. This information is required and kept private. It is only released to the Supreme Court or the ODC at their request.
b. Members must provide a physical STREET Address. Do not provide a mailbox/drop-box address or an address to a UPS Store.
4. Service of Process Address
a. This information is required and is kept private. It is only released to the Supreme Court or the ODC at their request.
b. Members must provide a physical STREET Address. Do not provide a mailbox/drop-box address or an address to a UPS Store.
Back to the top.